Tech Support FAQ's
Select a question or statement from the list of faq's below. If your question is still unanswered visit our help center for the e-mail and/or phone number of the person who can assist you.
1. What type of computer will I need for online learning?To participate in any online course, students must have access to one of the following system set-ups:
PC
Windows 98 SE or better
128 MB RAM
Pentium III or better (or at least a processor running 333 Mhz or better)
At least 56Kbps modem connection (although Broadband / fast access is preferred)
MAC
Mac OS 9 or better
128 MB RAM
G3 processor or better
At least 56Kbps modem connection (although Broadband / fast access is preferred)
For detailed information, visit this page http://learntruth.net/techsupport/requirement.htm
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2. What type and version of browser will I need for online classes?
We recommend using Internet Explorer 6.0 or higher for Windows or Safari for Mac. For best experience please add *.learntruth.net to your trusted Internet web-sies.. Netscape is not supported by UNCG.
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3. Can I use dial-up to take online classes?
While we recommend using high speed Internet such as DSL or, dial-up will still work. Please note that some multimedia functions will take longer to load on dial-up such as video or long audio lectures, or might not work at all.
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4. What if I have AOL or CompuServe as my ISP?
If you have these providers, log into them as normal. Then minimize your AOL or CompuServe and double-click on Internet Explorer . Now you can go to your class home page.
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5. What type of plug-ins do LEARN online classes require? How can I get these plug-ins ?
In addition to a working Internet connection and browser, you will need some plug-ins. Some of the typical plug-ins needed for working with online classes include Adobe's Flash plug-in (Flash Player 7), which is included with most Internet browsers, QuickTime, the Real Media Player, and Adobe Acrobat reader. All of these plug-ins are available as free downloads. Visit http://learntruth.net/plug-ins.htm to get a list of plug-ins and where to download them for free.
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6. What screen resolution should I have my computer set on? How do I change resolution on my computer?
Screen Resolution: We recommend that you use at minimum 800x600 resolution. Ideally 1024x768 or 1280x1024. Please note that some computers will not support the higher resolutions.
If you're using a Windows-compatible PC, right-click on your desktop and choose Properties. Next, select Display, then Settings. In the middle of the dialogue box, you will see a slider that allows you to change your monitor resolution.
If you are using a Macintosh running an older OS, use your monitor Control Panel to change resolutions. Macintosh computers running OS X must use the new System Preferences application to change monitor resolution.
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7. I cannot hear any sound. What can I do?
Check to make sure that your speakers and/or headphones are plugged in and the volume is turned up. For PC users make sure that your mute box is unchecked. You can adjust the volume by dragging the volume slide bar. For Mac users, you can adjust the volume by hitting the volume keys on the keyboard.
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8. I cannot watch videos. What can I do?
First of all, find out what kind of video you are being asked to watch. Is it Flash? Real Media? Perhaps you need the newest version of the player to see the movies.
Make sure that your browser meets our minimum requirements (e.g., Microsoft Internet Explorer 5.5 or higher for PC, Safari 1.2 for Mac).
Make sure that you downloaded the right version of plug-in for the Operating System (e.g., Windows 2000 or XP) you are running.
If you download the installer onto your hard drive, make sure that you run the installer program. You can do this by double clicking the installer icon. If you do not complete the installation process, your plug-in will not work.
Most of our videos provide two options. One is for high speed Internet users labeled “High Bandwidth Version ” and the other is for dial-up users labeled “low Bandwidth Version. ” In this case, make sure to choose the right version. For very slow dial-up users (28.8k connection or less), some videos will not work.
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9. What is Moodle? How can I access it?
Moodle is an online course management system, which offers students a robust set of tools, functions, and features for learning. To access Moodle, go to http://learntruth.net/moodle
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10. What types of online tests are used in online courses? How can I take online tests?
Your instructor can test you in a variety of ways. He or she may ask you to complete a paper, project, or other special assignment in lieu of traditional tests. The instructor may also set up exams on Moodle that may be multiple choices, short answer, match, or essay, or a combination of all. Please note that online tests are usually set up to be offered on certain days and to be timed. This means that once you open a test and begin it, you must finish it at that time. You may not open the exam more than once. Please read all instructions carefully before you begin.
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11. What do I need to know before taking online tests?
General Instructions for LEARN tests are:
Make sure that your Internet Browser meets the minimum requirement for Web browser. We recommend that you always have an up-to-date version installed in your computer.
Disengage call waiting if you are on dial-up.
Make sure your ISP time-out settings are set to the maximum allowed time.
After entering the test area, NEVER use the back button on your browser or resize the window. LEARN will take these actions as a submission. Please be careful.
For details, go visit http://learntruth.net/
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12. What happens if my test messes up in LEARN?
Please contact your tech support directly. They can reset your access to the assessment if that is their policy.
13. Who can help me if have technical problems?
You can contact online support by email, telephone, web, or Instant Message.
For quickest response: telephone: (123) 456-CALL or (123) 456-7890
For non-urgent requests, email at help@learntruth.net or submit an online form at http://learntruth.net/tech_form.htm
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14. How do I transfer credits to LEARN?
15. Can I “test-drive ” a course without being formally admitted to the program?
Yes. You may contact the ….
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16. How much does the program cost?
Visit http://learntruth.net/tuition.htm for the current tuition structure. Books and other supplies are extra.
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17. Will I ever have to come to campus?
No. There are deadlines and assignments due dates to meet. But when you log on is completely up to you.
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18. What kind of contact with professors and other online students will I have?
Virtual office hours are usually outlined at the beginning of the each course. There are email and phone call options for contact as well.
In online classes, you can interact with others through email, discussion boards, instant messaging, and phone. You and fellow students may choose to meet face-to-face, although this is not required. Learn more about how to pick the best type of interaction for different purposes by visiting http://learntruth.net/methods.htm.
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19. Can I apply for financial aid?
Yes, a Scholarship Fund is being assembled and your application will be considered by our program directors. You may go to http://learntruth.net/ scholarships.htm for application documents.
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20. How can I contact my advisor?
For questions concerning admission, registration, or credit transfer, contact Dan Smith, program manager. You can reach him at d-. He is available to meet with you Monday-Friday, 8:00am-5:00pm .
dsmith@learntruth.net
For further contact information, please visit "Admission and Advising Help" at http://learntruth.net/help.htm.
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